Before buying from LES DAILY SDN. BHD 202601034748 (1696843-X), the customer should know exactly where we stand on goods coming back. Our aim is simple: the right product, in sound condition, every time. The Return, Refund & Exchange Policy below sets out the narrow circumstances in which a purchase can be reversed.
When is an item eligible?
Goods sold here are not exchangeable or refundable. Four situations stand as the exceptions:
Wrong item: the merchant despatched something other than what was bought.
Mismatch: what arrived fails to correspond with the website’s advertised specifications, description, features or information.
Poor condition: the item reaches the customer spoiled, damaged or defective.
Late arrival: the consignment runs past the timeline set out in the company’s Shipping Policy.
What evidence do we require?
Three pieces of proof accompany a claim: a clear, continuous unboxing video that captures the parcel still sealed alongside the shipping label, the packaging and the item inside; a clear video of the item’s first use, where that applies; and any photographs, order details or further supporting documents the company asks for.
How does the customer file a request?
Every return and refund request goes to our customer support team at les_daily@outlook.com, and it must reach us within 24 hours of the item being received. Anything submitted after that 24-hour window, or lacking the proof described above, will not be accepted.
Need a hand with a return, refund or exchange? Our team is ready to help:
📧 Email: les_daily@outlook.com
🏢 Address: NO.7, JALAN RUGAYAH UTARA KAMPUNG PEGAWAI, 83000 BATU PAHAT, JOHOR
🌐 Website: https://lesdaily.com/contact-us/